Refund policy

30-Day Return & Refund Policy

We want you to be happy with your purchase from Bellevey. If something is not quite right, you may return eligible items within 30 days of receiving your order.

To be eligible for a return, items must be returned in their original condition: unworn, unused and with all original tags attached. Where reasonably possible, items should also be returned in their original packaging.

You will also need your order number or another valid proof of purchase.

Your statutory consumer rights are not affected by this policy.

How do I return an item?

You may request a return within 30 days of receiving your order.

To begin a return, please contact us at info@bellevey.com and include your order number.

We will provide you with the relevant return instructions.

Please do not send a return without following the return instructions provided by our customer service team.

Cancelling an Order

If you would like to cancel an order shortly after placing it, please contact us as soon as possible.

We will do our best to cancel your order before it enters processing. However, because orders may be processed automatically, we cannot guarantee that an order can be stopped once fulfilment has begun.

If your order has already been dispatched, it cannot normally be intercepted. You may instead return the order after receiving it in accordance with this Return & Refund Policy.

Your UK statutory cancellation rights

For eligible online purchases, UK consumers generally have the right to notify us that they wish to cancel their purchase within 14 days of receiving the goods, without having to provide a reason.

After notifying us of your cancellation, you must return the goods within the applicable statutory period.

Our 30-day returns policy provides an additional return period and does not limit your statutory rights.

Return Shipping Costs

For returns made because you have changed your mind, ordered the wrong size or no longer want the product, return shipping costs are the responsibility of the customer.

Our return facility is located outside the United Kingdom and returns may need to be sent to China. International return postage can therefore be more expensive than domestic UK postage.

The exact cost depends on the parcel size, weight and courier selected. Customers are free to choose their preferred postal or courier service.

Where an item is faulty, damaged, incorrect or otherwise not as described, please contact us before returning it. Where required by applicable consumer law, Bellevey will cover or reimburse reasonable return costs.

Return Address

Returns should be sent to:

Bellevey Returns
5th Floor, East Elevator, Building 5
Niannianhong Furniture Group
No. 201 Yongmao Road
Choujiang Street
Yiwu City
Jinhua City
Zhejiang Province
China

Please contact us before sending your return so that we can provide the correct return instructions.

Returning Your Order in 3 Steps

Step 1

Contact info@bellevey.com with your order number and your return request.

Complete the return form if one is provided with your return instructions.

Step 2

Send the item together with the requested return information to the return address provided above.

We strongly recommend using a tracked shipping service and keeping your proof of postage.

You remain responsible for the parcel until it has been delivered to the return address, except where applicable consumer law provides otherwise.

Step 3

Once your return has been received and inspected, we will notify you of the outcome.

If your return is approved, the refund will be issued to the original payment method.

We aim to process approved refunds as quickly as possible and, where statutory cancellation rights apply, within the timeframe required by UK consumer law.

After a refund has been processed, your bank or payment provider may require additional time before the funds appear in your account.

Frequently Asked Questions

Are returns free?

For standard returns where you have changed your mind, return postage is paid by the customer.

Because our return facility is located in China, international postage costs may be higher than UK domestic return costs.

For faulty, damaged, incorrect or misdescribed products, please contact us before returning the item so we can provide the appropriate solution.

What items can I return?

Eligible products may be returned within 30 days of receipt.

Items should be:

Unworn
Unused
In their original condition
Supplied with their original tags
Suitable for resale

Trying on an item in the same way you reasonably would in a physical shop does not automatically make it ineligible for return.

Can I exchange an item?

If you would like a different size, colour or product, please contact our customer service team.

Availability cannot be guaranteed.

Depending on the circumstances, we may ask you to return the original item and place a new order rather than processing a direct exchange.

What happens if the replacement I want is sold out?

Please contact our customer service team.

We can let you know which alternatives are currently available. If your preferred item is unavailable, you may choose another available option or request an eligible refund in accordance with this policy.

Where can I find my order number?

Your order number can be found in the order confirmation email you received after placing your order.

If you cannot find your confirmation email, please contact our customer service team.

What if my item arrives damaged, faulty or incorrect?

Please contact info@bellevey.com as soon as possible.

Include:

Your order number
A description of the issue
Clear photographs showing the problem

We will assess the issue and provide an appropriate solution.

Please do not return a faulty or incorrect product before contacting us.

Can I return something after 30 days?

Our standard return period is 30 days from receipt.

If the 30-day period has already passed, please contact us. Depending on the circumstances and your statutory rights, we will let you know whether another solution is available.

How long does a refund take?

Once your return has been received and approved, we will process the refund to the original payment method.

Where UK statutory cancellation rights apply, refunds will be issued within the timeframe required by applicable consumer law.

Banks and payment providers may take additional time to display the refunded amount after we have processed it.

Will my original delivery costs be refunded?

Where required under UK statutory cancellation rights, any amount paid for the standard delivery option will also be refunded.

Additional costs resulting from choosing a more expensive delivery method than our standard option are not required to be refunded.

Bellevey currently offers free standard delivery where stated on our website.

Questions?

If you have any questions about returns or refunds, please contact us:

Email: info@bellevey.com
Telephone: +44 7473962573
Pinterest: https://pinterest.com/bellevey/
Instagram: https://www.instagram.com/bellevey_/